Privacy Policy

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DG Drain Care Ltd respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website www.dgdraincare.co.uk or engage our services.

DG Drain Care Ltd
Company Number: 13571612
Registered Address:
167-169 Great Portland Street,
5th Floor,
London, Greater London,
W1W 5PF, United Kingdom

📧 Email: info@dgdraincare.co.uk
📞 Phone: 0800 987 7754
🌐 Website: www.dgdraincare.co.uk

We provide professional drainage services including emergency unblocking, CCTV inspections, maintenance and repair.

We may collect and process the following categories of data:

• Full name
• Email address
• Telephone number
• Billing and service addresses
• Details of enquiries and service requests
• Payment details (Note: we do not store card information)

• IP address
• Browser type and version
• Device information
• Operating system
• Website interaction data (e.g. pages visited, time on site)

• Social media interactions
• Public data sources (e.g. Companies House)

We use your data for the following purposes:

• To provide and manage our drainage services
• To respond to service requests, quotations or complaints
• To issue invoices and process payments
• To communicate updates or important information
• To comply with legal and regulatory obligations
• To send promotional offers (only with your consent)

Our processing of your personal data is based on:

• Contractual necessity – when data is required to provide a service
• Legal obligation – compliance with laws and regulations
• Legitimate interests – for business operations and service improvement
• Consent – for email marketing and promotional communication

We may share your data with:

• Third-party service providers (e.g., IT, hosting, accounting, marketing)
• Payment processors
• Professional advisors (e.g., legal or financial)
• Law enforcement or regulatory bodies if required by law
• Business buyers or partners in the event of a merger or acquisition

We will never sell or rent your personal information to third parties.

We implement appropriate technical and organisational measures to safeguard your data, including:

• Secure servers with encryption
• Firewalls and access controls
• Employee confidentiality and training
• Routine data backups and security audits

Data is stored only for as long as necessary for the purpose it was collected or as required by law (typically 6 years for financial records).

You have the right to:

• Access the personal data we hold about you
• Request rectification of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to our processing of your data
• Request your data in a portable format
• Withdraw consent at any time (where consent is the basis)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us:
📧 info@dgdraincare.co.uk
📞 0800 987 7754

Our website uses cookies to:

• Understand visitor behaviour
• Improve functionality and user experience
• Monitor traffic and performance

You can manage your cookie preferences via your browser settings. For full details, please see our [Cookie Policy].

If you opt in, we may send you marketing communications about our services or promotions. You can opt out anytime by:

• Clicking "unsubscribe" in any marketing email
• Emailing us at info@dgdraincare.co.uk

We do not send unsolicited marketing.

Our website may include links to external websites. We are not responsible for the privacy practices of these third parties. Please check their policies before submitting data.

We do not knowingly collect data from individuals under the age of 18. If we become aware of such data, we will delete it promptly.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new effective date.

For questions about this Privacy Policy or how we use your data, please contact us:

DG Drain Care Ltd
167-169 Great Portland Street,
5th Floor,
London, Greater London,
W1W 5PF, UK

📧 info@dgdraincare.co.uk
📞 0800 987 7754
🌐 www.dgdraincare.co.uk